If you’ve checked our advice for students in their final year of study or for people who have recently moved to Scotland and have not resolved your problem, you can book an appointment with one of our advisers.

About the advice appointment

A charity called Citizens Advice Scotland provides the appointment service. Your appointment will be with a trained adviser.

The adviser can provide advice on:

  • Immigration and visas
  • Housing
  • Social security payments (also known as benefits)
  • Employment
  • Education and childcare
  • Money and debt
  • National insurance and tax
  • Healthcare
  • Public services

You can book an advice appointment from 9am to 8pm Monday to Friday, and 10am to 4pm on Saturday. You can choose to have the appointment by video or phone call. The advice appointment will last around 1 hour.

You will get an email after your appointment is confirmed. The email will explain what will happen at the appointment.

Check if you can book an advice appointment

You can book an advice appointment if you:

  • Have moved to Scotland within the past 6 months
  • Are an international student in your final year at a Scottish university or college and want to stay in Scotland to work

If this does not apply to you, check other ways to get advice from Citizens Advice Scotland.

Book an appointment

Book an appointment with Citizens Advice Scotland.

Book an appointment

For information about how your data will be used when you book an appointment, please read the Citizens Advice Scotland privacy policy.